Recently, some Cash App customers faced issues of duplicate charges while making transactions, causing frustration and confusion. However, according to the official Twitter page of Cash App, this was a result of a technical glitch in their system that led to double charging of certain transactions for some customers.
In a recent statement, Cash App acknowledged the issue and assured customers that they have already fixed the glitch and begun notifying impacted customers, whilst issuing refunds. The statement also mentioned that balances of affected accounts will be updated by the end of the day (EOD).
Many customers have since replied to this statement, expressing their frustration and anger for being charged twice for the same transaction. Some have even taken to social media to vent their frustrations.
In response to the complaints, Cash App support team has been prompt in resolving the issue and issuing refunds to affected customers. In a recent tweet, the team apologized for the inconvenience, stating that the duplicate charges would be refunded immediately. They reassured customers that this was only a technical issue with the cash card and advised them to stay tuned for updates on their specific page (status.cashapp).
Cash App has acknowledged that issues like these can be frustrating and apologized for the inconvenience caused. They also mentioned that it may still take up to 24 hours for activity and receipts to be updated, adding that customers should remain patient.
In case customers still experience any issues or have queries related to this matter, they can reach out to the Cash App support team for help.
In conclusion, if you have been a victim of Cash App's duplicate charges, it's essential to know that the company is making efforts to resolve the issue. Moreover, refunds are being issued immediately to those affected, which would be reflected in their balances and receipts. Although this was perhaps an unfortunate technical glitch, the company is resolving the matter and ensuring customer satisfaction.No answer to your question? ASK IN FORUM. Subscribe on YouTube!