to change name in rave app just tap on the sidebar in top left and then tap on your profile and tap on this edit pencil icon and then you will be able to change your full name yeah and then just tap like this and there you have it now you change your full name is there a username i don't think you have a username on arrive so that's just how it is
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Displaying different names for agents in Salesforce Chat
Displaying different names for agen...