How to return GOAT support to return shoes?

The Goat app has become increasingly popular for sneaker enthusiasts, offering a platform to buy and sell coveted shoes. However, what happens when you need to return a pair of shoes you've purchased? In this video transcript, we will walk you through how to contact Goat support to initiate a return.

To get started, open the Goat app and tap on your profile icon. From there, navigate to the settings option located at the top left corner of the screen. Once in settings, you will find a support button, which is where you need to go to contact Goat's customer support team.

Upon entering the support section, tap on "Contact Us" located in the top right corner of the screen. A new request form will appear, prompting you to enter your email address, subject, and order number. Make sure to provide accurate information to expedite the process.

Next, specify the product type by selecting "Shoes" from the given options. You also have the opportunity to indicate your role in the transaction, such as being the buyer in this case. Additionally, use the provided text box to describe your question or concern regarding the order you placed or received.

If you wish to request a return, simply state your intention in the description and provide the necessary details. It's important to note that you only have three days from the day you receive the items to initiate a return request, so prompt action is advised.

When preparing your return, ensure that the items are in the same condition as they were when you received them from Goat. It is crucial to include the return label and packing slip provided by Goat in your shipment. These items should be shipped back to Goat within three days after initiating the return.

Remember to exclude any items that you do not wish to return from your shipping box. A thorough evaluation process will take place, which may require up to seven days. Once your return is processed, Goat will refund you in the form of Goat credit, which can be used for future purchases on the platform.

It's important to mention that Goat's refund policy states that refunds are issued exclusively in the form of Goat credit. This means that refunds will not be transferred to your PayPal account or debit card. For more information on the refund process, be sure to consult Goat's refund policy.

Returning shoes through the Goat app is a straightforward process, but it requires attention to detail and adherence to the specified timelines. By following the steps outlined in this transcript, you should have no trouble initiating a return and receiving the appropriate refund.