IHSS EVV app “There are no recipients” - how to solve

If you are using the IHSS EVV app, you may have encountered a common bug known as the "There are no recipients" error. Recently, one of my viewers left a helpful comment, shedding some light on this issue. I decided to reach out to IHSS to investigate further and find a solution to this problem.

According to IHSS, if you are verified as a live-in provider, the recipient's name will not appear on the app. This means that if you do not live with your recipient, you will need to take some additional steps to view their name on the app.

To resolve this issue, you should log into your IHSS account and navigate to the financial tab. Once there, place your cursor on the live-in provider option and cancel your live-in certification. After completing this step, you will receive an email confirming the cancellation.

Once the cancellation is confirmed, you will see the recipient's name on your next period timesheet. However, please note that it will only appear after the current work period ends. This solution has proven helpful for many users, and hopefully, it will save you some time and frustration as well.

We understand that encountering bugs and issues in apps can be frustrating. However, it is encouraging to see companies like IHSS actively addressing these problems and providing solutions. As technology continues to advance, it is crucial for app developers to prioritize user experience and ensure that their products are functioning as intended.

If you are currently experiencing the "There are no recipients" error on the IHSS EVV app, we recommend following the steps outlined above. This should help resolve the issue and allow you to view the recipient's name on the app, providing a smoother experience overall.

We hope that IHSS continues to improve their app based on user feedback and that users can benefit from these updates in the future.