Lapse app - can’t receive a confirmation code while signing up - what to do?

Here I am in the Labs app, and it seems that some users are unable to receive a confirmation code while signing up. The app acknowledges this issue and informs users that they are aware of the problem. Due to high user demand, there are difficulties in receiving SMS codes to create accounts at the moment. However, the team is actively working on resolving this issue.

As a temporary solution, the app suggests signing up during the early morning hours or after midnight. During these times, when there are fewer users, you should be able to receive your code successfully. The team appreciates your patience while they work on a permanent fix.

It is not uncommon for an app to face server overload when it goes viral. With the Labs app gaining popularity, it is possible that the servers are currently overloaded, resulting in difficulties for some users to sign up. Therefore, it is advisable to choose a less busy time to increase your chances of successfully signing up.

Additionally, if you enter your phone number and pressing the orange arrow does nothing, please note that this functionality is currently only available in the continental US, Canada, and the UK. If you are located in another territory, don't worry; you will be able to create an account once the app launches in your region in the coming months.

If you are still experiencing issues, it is worth checking your data connection. Sometimes, phone carrier issues can cause problems with receiving SMS codes. Switching to a different data network might help. Alternatively, you can try again in 60 minutes, attempt signing up in a different location, or simply wait until the next day.

If you have followed these steps and are still not receiving your SMS verification code, you can reach out to the Labs app support team. They will be glad to assist you in troubleshooting the issue.

In summary, if you are having trouble receiving an SMS verification code to create an account on the Labs app, here's what you can try:

  1. Sign up during the early morning hours or after midnight when there are fewer users.
  2. Check your data connection and try switching to a different network.
  3. Wait for 60 minutes and try again.
  4. Attempt signing up from a different location.
  5. Contact the Labs app support team if the problem persists.

With these solutions, you should be able to overcome the issue and proceed with creating an account on the Labs app.

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