In the Labs app, a user reported an issue of not being able to proceed after entering their phone number and pressing the orange arrow. This raised concerns among users who encountered the same problem and were left wondering why nothing happened when they tapped the button. After investigating the matter, it was discovered that the app's functionality is currently limited to the continental United States, Canada, and the UK.
According to the support center, users outside of these territories, regions, or countries will have to wait until the app is officially launched in the coming months to create an account. It's important to note that this limitation is intended for the app's initial release and is subject to change in the future.
However, if you are located in one of the eligible regions (continental US, Canada, UK) and still encounter difficulties, there are a few troubleshooting steps you can try. Firstly, attempt to connect to a different Wi-Fi network or switch to using your mobile data. Sometimes, connectivity issues can prevent the app from functioning correctly. If the problem persists, it is advisable to contact the app's support team by emailing helloatlabs.com. Make sure to include your phone number along with the country code so that they can assist you in logging in or signing up.
In certain cases, users might not receive their SMS verification code required to create an account due to issues with their phone carrier. If you find yourself in this situation, it is recommended to retry the process in 60 minutes, preferably in different locations, or try again the next day. This should mitigate any carrier-related problems you might encounter.
As the Labs app makes its way toward a broader release, it is expected that more regions and countries will be included in its functionality. Until then, users outside of the listed regions will have to wait patiently or explore similar apps available in their respective locations. The team behind the Labs app is continuously working to expand its reach and create a seamless experience for users worldwide.No answer to your question? ASK IN FORUM. Subscribe on YouTube!