BeReal memories MISSING - what to do?

Why are some of my bereal memories missing?

To access memories menu in BeReal, tap on your account - you will see memories just under your profile picture.

Memories are a backup of all your bereals and it is a private option only for you.

If you want to see your previous bereals - you can find them in memories.

However, sometimes, bereal memories are missing.

Why bereal memories gone?

These are some possible reasons why some bereal memory disappeared.

From bereal helpcenter we can see that the main reason for missing memory is that you have changed a timezone in your phone.

It’s probably because you changed time zones. Changing your time zone from the settings deletes your latest BeReal. It’s impossible to recover the deleted BeReal once you’ve changed the time zone.
If you haven’t changed time zone, follow the steps below:
Completely quit and reopen the app.
Ensure you have a strong signal (cellular or WiFi).
Wait until you receive the next BeReal notification > take and post your BeReal > go to your profile to view your Memories.
If your Memories are still missing after troubleshooting the above, get in touch, and we’ll be happy to help.

Bereal memories not showing - other reasons

  • There can only be one bereal memory per day. So, if you took a bereal, deleted it, took again - there still only will be one memory, not two
  • bereal bug - bugs were/are quite common for bereal. There are much less bugs now, but if you go through app store reviews - there are some complaints. Some users can't post bereal, others don't receive notifications, etc. Maybe it is because bereal app is viral these days and it creates enormous pressure on their servers and infrastructure, accessed by tens of millions of users. Maybe missing bereal memories is also a consequence of it. However bereal team is working really hard and majority of the bugs are gone now
  • You deleted your bereal memory. After deletion, bereal memory is not recoverable

How to contact bereal support in case of missing memories?

You can always message bereal team at contact@bere.al or through the app:

  1. Go to your profile.
  2. Tap the three-dot menu in the top right.
  3. Tap “Help” and then “Contact us”.

Hope that helps!

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