Can't create an account in Citizen app

For some people, trying to create an account in Citizen app can be a bit frustrating. As one user shared in a video, it seems impossible to create an account due to some login error or other issues. This can leave users wondering why they are unable to sign up and what they can do to resolve it.

The user in the video shared that they encountered an error message whenever they tried to enter their phone number. The message could be anything from "error" to "login error" and it prevented them from creating an account. Unfortunately, they did not seem to have a solution to the issue, as they were simply asking others to share their experiences in the comments section.

If you have also been struggling to create an account in Citizen app, there are a few things you can try to resolve the issue:

  1. Check Your Internet Connection: Ensure that you have a strong and stable internet connection. A weak or unstable connection can interfere with the app's ability to verify your phone number and create your account.
  2. Update the App: Ensure that your Citizen app is up-to-date. Sometimes, an outdated app can have issues with creating new accounts.
  3. Clear App Data: Clearing app data can remove any data or cache that might be causing the issue. This can be done by going to the app settings on your device, selecting Citizen and then tapping on "Clear data".
  4. Reach Out to Citizen Support: If none of the above solutions works for you, the next best option would be to reach out to Citizen support. They may be able to troubleshoot your issue or provide you with an alternate solution.

Overall, not being able to create an account on Citizen app can be frustrating. However, by trying out the above solutions and reaching out to support, users can hopefully resolve the issue and start using the app to stay informed and stay safe.

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