Can’t redeem TestFlight code on a new phone? What to do

There have been multiple reports on the internet about some bugs affecting the TestFlight app. One user shared their experience about not being able to redeem a TestFlight code on a new phone. They mentioned acting as a tester for an app developed by an external contractor and encountering issues recently.

The user explained that they had been testing the app on older phones using TestFlight. However, after changing the phone and Apple ID, the TestFlight app stopped working. Despite trying various solutions, such as having the companies offering testing remove the original tester account used on the personal phone and sending multiple invites, none of the invites worked on either phone.

This issue seems to be widespread, with many others facing the same problem. The user expressed their uncertainty about how to proceed in such a situation and invited suggestions from viewers.

If you find yourself in a similar predicament, here are some steps you can take to potentially resolve the issue:

1. Ensure that you are using the latest version of the TestFlight app.
2. Log out of the TestFlight app and log back in to refresh the account information.
3. Restart your device to clear any temporary glitches that may be causing the problem.
4. Reach out to the app developer or the external contractor for assistance and guidance on resolving the issue.
5. Consider contacting Apple Support for further troubleshooting and support.

If none of these steps resolve the issue, it may be worthwhile to continue monitoring online forums for any potential solutions or updates from TestFlight or Apple regarding the reported bugs and issues. Your feedback and insights could also be valuable in helping others navigate similar challenges.