Understanding DNS Errors on PS4

If you're a PlayStation 4 (PS4) user, you may have encountered a frustrating issue known as a DNS error PS4. This error can prevent you from connecting to the internet, accessing online games, and enjoying various features of your console. In this blog, we will explore the causes of this error, how to identify it, and the best methods to resolve it so you can get back to gaming.

What is DNS?

Before diving into the DNS error PS4 issue, it’s essential to understand what DNS (Domain Name System) is. DNS serves as the phonebook of the internet. It translates domain names like www.example.com into IP addresses that computers use to identify each other on the network. When you enter a web address, your device sends a request to a DNS server, which then responds with the corresponding IP address. If there’s an issue with this process, you might encounter a DNS error.

Common Causes of DNS Error on PS4

Several factors can lead to a DNS error PS4, including:

• Network Configuration Issues: Incorrect network settings on your PS4 or router can disrupt the DNS resolution process.
• ISP Problems: Sometimes, your Internet Service Provider (ISP) may face outages or issues that can lead to DNS errors.
• Router Malfunction: If your router is experiencing problems, it can affect your connection and cause DNS errors.
• Firewall or Security Software: Overzealous firewall settings or security software can block DNS requests.
• DNS Server Outages: If the DNS server you are using is down, it can result in a DNS error PS4.

Identifying DNS Error on PS4

When you experience a DNS error PS4, you will typically see an error message indicating that the PlayStation Network is unavailable or that the DNS resolution has failed. The error code may vary, but common codes include:

• NW-31247-7: Indicates a DNS issue.
• NW-31367-0: Related to network connectivity problems.
• NW-31456-9: Often a sign of DNS server failure.

How to Fix DNS Error on PS4

Now that we understand what a DNS error PS4 is and what causes it, let’s explore effective solutions to fix it.

1. Restart Your PS4 and Router

Sometimes, a simple restart can resolve many connectivity issues. Turn off your PS4 and unplug your router. Wait for about 5 minutes, then plug your router back in and power on your PS4. This can refresh your network settings and resolve minor glitches.

2. Check Your Internet Connection

Ensure that your internet connection is active. Connect another device to the same network and check if it can access the internet. If other devices are also having trouble, the issue may lie with your ISP or router.

3. Change DNS Settings on PS4

Changing the DNS settings on your PS4 can often resolve a DNS error PS4. Here’s how to do it:

1. Go to Settings on your PS4.
2. Select Network.
3. Choose Set Up Internet Connection.
4. Select either Wi-Fi or LAN Cable, depending on your connection type.
5. Choose Custom settings.
6. For IP Address Settings, select Automatic.
7. For DHCP Host Name, select Do Not Specify.
8. For DNS Settings, select Manual.
9. Enter the following DNS addresses:
• Primary DNS: 8.8.8.8 (Google DNS)
• Secondary DNS: 8.8.4.4 (Google DNS)
10. For MTU Settings, select Automatic.
11. For Proxy Server, select Do Not Use.
12. Test the Internet Connection to check if the issue is resolved.

4. Update Your PS4 System Software

Keeping your PS4 system software up to date can also resolve connectivity issues. To check for updates:

1. Go to Settings.
2. Select System Software Update.
3. If an update is available, follow the on-screen instructions to download and install it.

5. Reset Your Network Settings

If the above solutions do not work, you may need to reset your network settings. This process will remove all saved networks, so you will have to reconnect to your Wi-Fi:

1. Go to Settings.
2. Select Initialization.
3. Choose Restore Default Settings.
4. Follow the prompts to reset your network settings.

6. Check for Router Issues

If you suspect that your router may be causing the DNS error PS4, consider the following:

• Update the router firmware.
• Reset the router to factory settings.
• Contact your ISP for assistance if the router is malfunctioning.

When to Contact Support

If you’ve tried all the above solutions and are still experiencing a DNS error PS4, it may be time to contact PlayStation Support or your ISP. They can provide further guidance and troubleshoot more complex issues that may be affecting your connection.

Conclusion

Encountering a DNS error PS4 can be frustrating, but with the right steps, you can resolve it quickly and get back to your gaming experience. Always ensure your network settings are correctly configured, keep your PS4 updated, and be aware of any potential ISP issues. By following this comprehensive guide, you should be well-equipped to tackle any DNS-related problems that arise.

Happy gaming!