How to get a refund on GOAT app?

GOAT, the popular marketplace for sneakers and apparel, also facilitates returns and refunds for eligible items. If you're wondering how to obtain a refund on the GOAT app, here's a step-by-step guide.

  1. Understand the refund policy: It's important to note that not all items are eligible for returns. Before making a purchase, check the item's listing to see if returns are available.
  2. Initiate the return process promptly: Once you receive the item, you have only three days to request a return. Remember, time is of the essence, so ensure you inspect the item and decide if a return is necessary within this timeframe.
  3. Follow the guidelines: To qualify for a return, the item must meet certain conditions. These conditions include being in brand new condition with no box, or if applicable, in "GOAT clean" condition for apparel purchases and accessories. Vintage, sample, ID, custom, defect, prior list, used, storage, and final sale items are not eligible for returns.
  4. Contact GOAT support: To initiate a return, reach out to GOAT's customer support team through the app. They will guide you through the process and provide further instructions.
  5. Prepare for shipping fees: Keep in mind that when returning an eligible item, you will be responsible for the shipping costs to and from your location. Additionally, any priority processing fees paid during the initial purchase will not be refunded.
  6. Refund in the form of GOAT credit: If your return is approved, the refund will be issued in the form of GOAT credit. This means that the refunded amount will be stored in your GOAT account as credit for future purchases. It's important to note that GOAT credit cannot be transferred to your personal wallet or bank account.
  7. Utilize GOAT credit on future purchases: The GOAT credit received can be used to offset the cost of any future purchases on the GOAT app. The credit never expires, so you can take your time finding the perfect item to spend it on.

Returning items on GOAT can be a straightforward process if you adhere to the guidelines and initiate the return promptly. Always check the item's eligibility for return before making a purchase, and familiarize yourself with the specific conditions outlined by GOAT regarding returns.

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