How to request a return in GOAT app?

To request a return in the GOAT app, simply follow these steps. First, navigate to your profile, located in the bottom right corner of the app. From there, go to settings, which can be found in the top left corner. Once in settings, you will see a section labeled "Support." Tap on this option.

Next, locate and tap on "Contact Us" in the top right corner of the screen. This will bring up a new request form. Fill in your details, such as your email address and subject. If you have a question about an order you have already received, select this option from the product type dropdown menu.

Once you have entered your details, you can request a return by selecting the appropriate option. Alternatively, you can use this form to contact GOAT about any other issue you may be experiencing. After adding a description, tap submit to send your request.

Keep in mind that there are some important details you should be aware of before making a return request. According to GOAT's policies, you have three days from the date of receiving your items to request a return. To initiate the return process, tap "Request Return" in the GOAT app immediately upon receiving your package or submit a request through customer support.

When sending the items back, it is essential to include the return label and packing slip provided by GOAT. Failure to do so may result in the return not being processed. Additionally, ensure that the items being returned are in the same condition as when they were sent by GOAT, with no damage and all original tags intact.

Remember to ship the items within three days of receiving the return label. It is important to act quickly to avoid any delays or issues. When packaging the items, make sure to include only the items that are being returned.

After GOAT receives the return items, it may take up to seven days to complete the valuation process. Please note that GOAT retains the right to make the final decision on all return requests.

Once your return is processed, you will receive a refund in the form of GOAT credit. This credit can be used for future purchases on the GOAT app. It is important to read additional details and guidelines provided in GOAT's help center for a better understanding of their return process.

By following these steps and adhering to GOAT's return policies, you can ensure a seamless return experience within the app.

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