How to return shoes in GOAT app?

GOAT app is a popular marketplace for sneaker enthusiasts, offering a wide variety of stylish footwear. However, there are times when you may need to return a pair of shoes due to sizing issues or if the used sneakers don't meet your expectations. In this article, we will guide you step-by-step on how to return shoes on the GOAT app.

  1. Initiate the Return Process Once you receive your package, you have three days to request a return. You can do this by tapping on the "Request Return" option within the GOAT app. Alternatively, you can also contact the GOAT support team by clicking on the "Submit Request" button located at the top of the support page.
  2. Get in Touch with Support If you choose to contact GOAT support, their team will assist you in starting the return process. They can provide you with the necessary instructions and address any concerns you may have.
  3. Evaluation of Return Items After you initiate a return, GOAT will evaluate the items before processing your refund. The evaluation criteria include the following:
  • The return label and packing slip provided by GOAT must be included.
  • The items must be in the same condition as when they were sent by GOAT.
  • The items must be shipped within three days of receiving your return label.
  • Remember to only include the items you wish to return in your shipping box. GOAT does not take responsibility for any personal items sent to them.
  1. Processing Time The evaluation process can take up to seven days from the receipt of the return items. Please note that GOAT reserves the right to make the final decision on all return requests.
  2. Refund Process Once your return is processed, you will be refunded for the amount you paid for the items in GOAT credit. However, the shipping costs to and from you, as well as any priority processing fees paid, will be deducted from the refund. You can utilize the GOAT credit for future purchases unless otherwise determined by GOAT.
  3. Allow for Processing Time It's important to allow your financial institution three to five business days to fully process the refund once it has been issued.

GOAT's Return Policy: Apart from the aforementioned steps, it's recommended to read GOAT's return policy before initiating a return. Here are some key points from their policy:

  • GOAT accepts returns on new, unworn sneakers, clean apparel purchases, and accessory purchases in the same condition as when they were shipped.
  • Refunds and returns are not available for special items such as vintage, sample, used, items from GOAT storage, or items listed as final sale.

If you have further questions or need assistance with your return, you can always tap on the "Contact Us" option within the app and submit your request.

Remember, properly following the return process and adhering to GOAT's guidelines will help ensure a smooth and hassle-free return experience on the GOAT app.

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