NGL notification but no message
A number of users report an issue that they receive NGL notification, but there is no message in NGL inbox.
So, you have your NGL notifications enabled, but when you tap on them and go to your inbox - there is no new message.
- restart the app
- restart your phone
- check your internet connection
- test an alternative internet connection
If all of the above doesn't work, I would recommend to reach out to NGL support.
You can do it by mailing to email@example.com.
Or you can tap on the gear icon in the top right, then tap "I need help". This way you will also send an email to support team, but you will already have some helpful information in the email body.
If your NGL messages not showing, I would recommend to repeat the steps above.
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NGL inbox not working
That is another issue for NGL app. Make sure to follow all the steps above.
Do NGL messages disappear?
NGL messages shouldn't disappear. It is not a BeReal app.
When you have sent an NGL message, you can't undo or delete it after.
NGL - not receiving messages
There can be two reasons why you are not receiving any messages in NGL app.
- you actually don't get any messages
In the first case, there is a known bug when you get NGL notification, but when open inbox - there is no message. Or just your NGL inbox is not working properly.
But, a lot of new users to NGL actually don't get any messages - maybe because they have few Instagram friends/followers or some issue with Instagram story, where they are sharing NGL link.
If you are not getting any messages, it is always possible to enable NGL love messages - autogenerated bot messages, which look real! These messages are identified with "sent with ❤️ from team NGL". You can enable them in NGL settings and start with it! It is also possible to reply to these messages and it can look real.
Below are some steps which can help you to get more real messages.
How to get more messages in NGL?
Actually, some people tell that they can't get any messages in their inbox, so I'll just show you what it looks like. So in your inbox, if you have new messages, you will see just red circle to the right of the inbox. It means you have new messages.
This is how your messages look like. The green icon in the top right means that I replied to this message in my Instagram stories.
But some people say that they share the link and they can't receive any messages whatsoever. Maybe this is some kind of a bug. However, the app wasn't that buggy for me and it worked out pretty well, I must say.
And also if you go to the App Store reviews, this is pretty high. People are reporting bugs, but not that much. Usually the bugs are that you can't create your account, or you can't change your username, or stuff around that. But the app works pretty fine for me.
What can be the reasons that you didn't get any messages? If you just go to Instagram, just make sure that in your story, that you shared your stories—for example, here it is—that in the Activity, at least 10 people actually saw your story, because maybe you just shared it to close friends, maybe you didn't share it at all, or maybe you shared it but in the wrong time to the wrong audience, and three people seen it.
In my experience, around 30 friends seen the story and I received three messages, so conversion rate, as you can say, that is around 10%. So for every 10 viewers of the story, usually expect maximum one message. Of course, it depends on how engaged are you with your friends and are your friends willing to reply to the story. Follow that.
If less than 10 friends seen your story on Instagram, I wouldn't expect messages, so aim at least 50 people should see it. And then if 50 people seen it, you still didn't get any messages, that's weird.
What else? Try to change the story itself. Try to change messages here because maybe your friends don't understand messages or they just look weird for them. Try to add some hints in your Instagram story and republish it again so there is a clear understanding of what's happening because maybe your friends are just not secure to use some app and send some messages there. That's basically that. I hope it is helpful.
Actually, in any way you will be able to get some messages on NGL. As it turned out, seems this app is using AI to generate questions. Some users acknowledged that they receive a lot of messages even if sharing NGL link with a very limited amount of friends.
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